I know its been awhile since I last posted anything on this site but I normally only post things on this site on issues that I find are hard to find solutions for or interesting things I come across in the field.

So I wanted to see if there is some computer issues I could help anyone out there with. If you are willing to work with me via a remote session I would love to help you out and in turn it would give me something to post on this site as to the problem and solution.

Let me know in the comments below and I will pick a couple of people to work with. Leave me a message with the problem and what steps you have taken so far.

RG

I recently came across this issue with an HP envy laptop in that once the computer booted into windows the touchpad or keyboard didn’t work. I was able to hook up an external mouse and keyboard via the USB ports and this worked just fine so I figured something was going on with windows. In order to verify my theory I restated the computer, removed the external keyboard and mouse and went into the BIOS. In the BIOS I was able to navigate around just fine with the mouse and keyboard.

So what is the fix? Well apparently there is some windows update that is causing this issue on some laptops. This issue has do to with the intel integrated sensor. Once you disable this the laptop keyboard and mouse will work just fine. So here are the steps to disable this.

  1. Connect an external keyboard and mouse so you can navigate around windows.
  2. Click on the windows start button and do a search of Device Manager.
  3. In device manager scroll down till you see System Devices and double click on this. It will now expand and you will see a bunch of items.
  4. Scroll down till you see the Intel Integrated Sensor. Right click on this and then choose Disable
  5. It may take a couple of minutes but eventually you will see a message that you need to restart your computer for the changes to take affect. Go ahead and restart laptop and once it comes back up your laptop keyboard and mouse should work now.

I’m still doing some research as to which update or why this is happening but the steps above will get your laptop back up and running again. If an update does get installed later on just know you may have to do the same steps again as the update may re-enable the Intel Integrated Sensor.

Let me know if this has helped or if you run into other issues.

Till next time,

RG

If you ever have logged into windows and your desktop doesn’t come up or your files aren’t showing up, you probably have a corrupted profile. This can happen for a number of reasons as sometimes the computer doesn’t shutdown properly or power outage or hard drive failing.

I was able to find a nice tutorial online at http://www.theonlinetutorials.com/how-to-resolve-windows-xp-temp-profile-problem.html that gives good detail instructions on how to recover from a damaged profile. I have tested this out and it works great.

So if you ever run into this give this a try and let me know if it helps you.

RG

If you recently installed some free game or software you may have also, without noticing, that you may have agreed to also install search conduit. If your browser looks like the picture below then you have the search conduit program installed on your computer. 

search conduit virus/malware

Some have referred to this as a virus while others will call it malware, either way its a very annoying piece of software that takes over your browser homepage settings and starts to display more ads and slow down your computer. So how do you get rid of it? Below are the steps to follow to get rid of this.

1. Open internet explorer and click on the little gear icon in the top right (or the tools button if you have an older version of IE).

2. Select internet options. Now click on the advance tab and then click on RESET button. On the window that pops place a checkmark next to delete personal settings then click on RESET.

3. When it’s finished click on Close and then click OK. Now close out internet explorer

4. Now go to www.malwarebytes.org and download the free version of malwarebytes.

5. Install this program. Once its finish installing it should open up (if not just double click on the malwarebytes icon you see on your desktop).

6. Under the scanner tab you should select Perform a full scan. NOTE: It may take up to a couple of hours to do a complete scan depending on how much data you have on your computer. Just let the scan run until it finishes.

7. Once it’s done running the scan you will be able to click on a button that says Show Results. Click on this.

8. Now place a checkmark next to all the items it found. Make sure you scroll all the way down and checkmark everything. Then click on Remove Selected.

malwarebytes virus removal checklist

9. At this point it will start to remove all the malware it found (including search conduit) and show you a log of what it did and also may tell you that you now need to restart your computer. Go ahead and click YES to restart computer so it can finish removing the malware.

10. If malwarebytes found a lot of things like over 100+ items I recommend that you run another full scan just to make sure your computer is clean.

11. Once your computer boots back up you should now free of search conduit and also another other malware. Open up internet explorer and you should not see the search conduit webpage now.

These steps are not only good for removing search conduit but for any other malware you might have on your computer. I recommend that you run malwarebytes at least once a month or whenever you notice your computer running slower than usual or weird things showing up on your computer.

Leave a comment below and let me know if this has helped you.

RG

***Updated 6/5/2012***

I just came across this offer and thought I would share it with everyone. You can get Norton Internet Security 2012 software for only $23.99 (which is a $56 savings over the retail cost of $79.99). This offer is only good till 6/09/12. Click here to view the offer.

 This is a great deal and if you currently don’t have an antivirus software this would be good one to get. If you feel this is still too expensive then you can always try a free one call Avast. So either download Avast or buy Norton but just make sure you have some kind of antivirus protection on your computer to prevent many hours of headache should you ever get a virus.