I’ve been using CrashPlan for a couple of years now and have never had any issues with it till the last update that it automatically did. Not sure what happened but all of a sudden my little crashplan tray icon was grayed out and said “unable to connect to the backup engine.”

After making sure my antivirus program wasn’t blocking ports or doing something odd to hinder the operation of Crashplan I downloaded the newest update from their website and proceeded to do an uninstall and reinstall of it thinking that should fix any problems that had happened during the last update. Boy was I wrong!! After doing a couple of hours of research and reading forums and even sending off emails to them about my issue I was able to finally figure out my problem.

The problem was that the Crashplan backup service would not start. If I tried to start the process it would stop immediately.

So here is the fix…You need edit the crashplanservice.ini file. For me it was in c:\program files\crashplan\crashplanservice.ini or you could do a file search for this if you can’t locate it. Open up the file in notepad and edit the line that has Virtual Machine Parameters=-Xrs -Xms15M -Xmx1024M and change the Xmx1024M to Xmx512M then save the file and now try and start the Crashplan backup service again or just reboot the computer.

Hope this helps anyone out there that has this issue and save you the many hours trying to resolve this.

RG