Windows 10 – Keyboard doesn’t work in windows but works in BIOS. HELP!

June 29, 2020
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I recently came across this issue with an HP envy laptop in that once the computer booted into windows the touchpad or keyboard didn’t work. I was able to hook up an external mouse and keyboard via the USB ports and this worked just fine so I figured something was going on with windows. In order to verify my theory I restated the computer, removed the external keyboard and mouse and went into the BIOS. In the BIOS I was able to navigate around just fine with the mouse and keyboard.

So what is the fix? Well apparently there is some windows update that is causing this issue on some laptops. This issue has do to with the intel integrated sensor. Once you disable this the laptop keyboard and mouse will work just fine. So here are the steps to disable this.

  1. Connect an external keyboard and mouse so you can navigate around windows.
  2. Click on the windows start button and do a search of Device Manager.
  3. In device manager scroll down till you see System Devices and double click on this. It will now expand and you will see a bunch of items.
  4. Scroll down till you see the Intel Integrated Sensor. Right click on this and then choose Disable
  5. It may take a couple of minutes but eventually you will see a message that you need to restart your computer for the changes to take affect. Go ahead and restart laptop and once it comes back up your laptop keyboard and mouse should work now.

I’m still doing some research as to which update or why this is happening but the steps above will get your laptop back up and running again. If an update does get installed later on just know you may have to do the same steps again as the update may re-enable the Intel Integrated Sensor.

Let me know if this has helped or if you run into other issues.

Till next time,

RG

Filemaker send email server busy notification

June 26, 2017
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I was called to help out an upgrade from Filemaker 11 to Filemaker 16. The overall process of upgrading was pretty easy and no problems in converting the files and getting the desktops upgraded.

I did get a call a couple of days later as users were unable to send emails from the Filemaker database via a custom script they had. Here is a screen shot of the server busy error message you get from outlook when sending an email from Filemaker.

filemaker 16 server busy message

After some troubleshooting and calling Filemaker tech support, we found that outlook was running a 32 bit version and Filemaker 16 was running a 64 bit version. Apparently these programs need to be on the same version (either both 64 bit or 32 bit).

Because outlook was already installed on all the computers in this office I uninstalled the 64 bit version of Filemaker and installed the 32 bit one. Once I did this sending emails worked again like it should and no other problems were found.

So if you are getting this same type of error, take a look at which version of Filemaker and outlook you are running and make them the same.

CrashPlan – Service won’t Start and unable to connect to backup engine

November 11, 2015
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I’ve been using CrashPlan for a couple of years now and have never had any issues with it till the last update that it automatically did. Not sure what happened but all of a sudden my little crashplan tray icon was grayed out and said “unable to connect to the backup engine.”

After making sure my antivirus program wasn’t blocking ports or doing something odd to hinder the operation of Crashplan I downloaded the newest update from their website and proceeded to do an uninstall and reinstall of it thinking that should fix any problems that had happened during the last update. Boy was I wrong!! After doing a couple of hours of research and reading forums and even sending off emails to them about my issue I was able to finally figure out my problem.

The problem was that the Crashplan backup service would not start. If I tried to start the process it would stop immediately.

So here is the fix…You need edit the crashplanservice.ini file. For me it was in c:\program files\crashplan\crashplanservice.ini or you could do a file search for this if you can’t locate it. Open up the file in notepad and edit the line that has Virtual Machine Parameters=-Xrs -Xms15M -Xmx1024M and change the Xmx1024M to Xmx512M then save the file and now try and start the Crashplan backup service again or just reboot the computer.

Hope this helps anyone out there that has this issue and save you the many hours trying to resolve this.

RG

Windows XP – Can’t Access Your Account Profile, Logged In As Temporary Profile

November 12, 2014
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If you ever have logged into windows and your desktop doesn’t come up or your files aren’t showing up, you probably have a corrupted profile. This can happen for a number of reasons as sometimes the computer doesn’t shutdown properly or power outage or hard drive failing.

I was able to find a nice tutorial online at http://www.theonlinetutorials.com/how-to-resolve-windows-xp-temp-profile-problem.html that gives good detail instructions on how to recover from a damaged profile. I have tested this out and it works great.

So if you ever run into this give this a try and let me know if it helps you.

RG

Adobe Reader XI Slow To Open

April 23, 2014
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Having updated Adobe Reader XI on several machines I have noticed that it can be really slow to open up and display the PDF file you are trying to view. So here is the quick and easy tip that will make Adobe Reader XI open up much quicker.

Open up Adobe and then hold down the CTRL key and hit H (CTRL+H). This hides the comment pane on the right hide side and puts Adobe Reader into read view mode. Now close out of Adobe.

Now open up a PDF file you have on your desktop or email and Adobe so load up much faster without the comment pane.

Let me know if this helped you by leaving a comment below.

RG