I’ve been using CrashPlan for a couple of years now and have never had any issues with it till the last update that it automatically did. Not sure what happened but all of a sudden my little crashplan tray icon was grayed out and said “unable to connect to the backup engine.”
After making sure my antivirus program wasn’t blocking ports or doing something odd to hinder the operation of Crashplan I downloaded the newest update from their website and proceeded to do an uninstall and reinstall of it thinking that should fix any problems that had happened during the last update. Boy was I wrong!! After doing a couple of hours of research and reading forums and even sending off emails to them about my issue I was able to finally figure out my problem.
The problem was that the Crashplan backup service would not start. If I tried to start the process it would stop immediately.
So here is the fix…You need edit the crashplanservice.ini file. For me it was in c:\program files\crashplan\crashplanservice.ini or you could do a file search for this if you can’t locate it. Open up the file in notepad and edit the line that has Virtual Machine Parameters=-Xrs -Xms15M -Xmx1024M and change the Xmx1024M to Xmx512M then save the file and now try and start the Crashplan backup service again or just reboot the computer.
Hope this helps anyone out there that has this issue and save you the many hours trying to resolve this.
RG
Thank you very much 🙂 this worked for me!
(WinXP also, lan only)
Happy to hear that it worked for you. 🙂
RG
Hi again,
Seems CP have updated and removed this fix (god knows why)
Every time I restart the service now it replaces the fix of 512 to 1024 🙁
Any ideas?
Many thx in advance.
I just noticed this also. I have no idea why crashplan would do this. I’m actually looking into another backup solution. If I find anything I’ll post back.
RG
Hey Rob and others,
I was running XP still, as I mentioned, LAN access only,
So, I installed Win7 pro, reinstalled CP,
Applied the fix and set permissions accordingly,
This fixed it for me, HTH others.
Good to know. thanks for the update Bobby.
Rob
If the service re-writes the ini file while on XP (mine did the same) the solution I found was right click on the file, go to properties, and check the read-only attribute. At least on my install that prevented the service from re-writing the ini file and got crash plan back up and running
Thanks for the suggestion Lance. I will have to give this a try.
RG
OMG! This finally worked. Thank you so very much!!!
Your welcome. 🙂
Thank you!
rely lame that CrashPlan can’t provide this fix option in there help.
or deal with it automatically.
Worked perfectly for me!! thank you!!
Your welcome. I still can’t believe crashplan has yet to come out with a fix or patch for this.
RG
Thanks, this fixed it!
Your welcome. I’m still hoping crashplan comes out with a fix soon or at least on their next update.
RG
Worked on my Win7 system. How did you ever figure this out?
Thanks
Glad it worked for you. Took a lot of trial and error in trying to figure it out. 🙂
RG
It worked! *\(^o^)/*
I couldn’t go any further than uninstalling and reinstalling the program. Thank you so much!
Happy to hear it helped you. I’m going to miss using crashplan though as it appears they are going to be changing their subscriptions to cater more to the businesses than consumers. I’m in the process of trying to find another online backup program.
RG